Which component is used to assign a set of capabilities to users?

Which component is used to assign a set of capabilities to users?

• A. Roles
• B. Groups
• C. Profiles
• D. Permissions

Answer: (A)

Roles are the way to grant a bundle of capabilities to users. In ServiceNow, a role groups together the permissions needed to access modules, perform actions, and work with data. When you assign a role to a user, they inherit all the permissions contained in that role, and you can combine multiple roles to tailor their access. Groups help manage users collectively and can carry roles to all members, but the actual set of capabilities comes from the roles themselves. Permissions (ACLs) define the specific allowed actions, but you typically assign them indirectly by giving the user one or more roles rather than picking individual permissions one by one.

Roles are the way to grant a bundle of capabilities to users. In ServiceNow, a role groups together the permissions needed to access modules, perform actions, and work with data. When you assign a role to a user, they inherit all the permissions contained in that role, and you can combine multiple roles to tailor their access. Groups help manage users collectively and can carry roles to all members, but the actual set of capabilities comes from the roles themselves. Permissions (ACLs) define the specific allowed actions, but you typically assign them indirectly by giving the user one or more roles rather than picking individual permissions one by one.