Where do you configure the conditions for a decision in a flow?

Where do you configure the conditions for a decision in a flow?

• A. On the decision branches
• B. In the decision's properties
• C. In the agent script
• D. In the topic's greeting

Answer: (A)

Decisions in a flow route you based on conditions attached to each possible path. You set those conditions on the decision’s branches (the different outcomes you can take from that decision). Each branch has a condition expression that determines when that path should run. When the flow executes, it checks the branches in order and follows the first branch whose condition is true. If none match and a default path exists, it goes there. This is why the correct place to configure the decision conditions is on the decision branches themselves—the branches define the criteria for each possible route.

Decisions in a flow route you based on conditions attached to each possible path. You set those conditions on the decision’s branches (the different outcomes you can take from that decision). Each branch has a condition expression that determines when that path should run.

When the flow executes, it checks the branches in order and follows the first branch whose condition is true. If none match and a default path exists, it goes there. This is why the correct place to configure the decision conditions is on the decision branches themselves—the branches define the criteria for each possible route.