Where are the conditions defined for routing within a decision in a virtual agent?

Where are the conditions defined for routing within a decision in a virtual agent?

• A. On the decision branches
• B. In the topic configuration
• C. In the video embed
• D. In the REST message records

Answer: (A)

Routing within a decision is defined on the branches of that decision. In a Virtual Agent, a Decision node contains multiple branches, each with a condition that checks variables or user input. When the user interacts, the engine evaluates these branch conditions and follows the first one that matches, defaulting to a fallback path if none do. This is why the correct place is the decision branches. Other options describe settings that aren’t about per-branch routing: topic configuration handles topic-wide settings, video embed is for media, and REST message records relate to external service calls, not how a decision routes.

Routing within a decision is defined on the branches of that decision. In a Virtual Agent, a Decision node contains multiple branches, each with a condition that checks variables or user input. When the user interacts, the engine evaluates these branch conditions and follows the first one that matches, defaulting to a fallback path if none do. This is why the correct place is the decision branches. Other options describe settings that aren’t about per-branch routing: topic configuration handles topic-wide settings, video embed is for media, and REST message records relate to external service calls, not how a decision routes.