True or False: Adding a user to the notification recipients section guarantees delivery.

True or False: Adding a user to the notification recipients section guarantees delivery.

• A. True
• B. False
• C. Not Applicable
• D. Depends on Preferences

Answer: (B)

In ServiceNow, putting a user in the notification recipients list means the system will try to send the notification to that user when the trigger criteria are met. However, delivery is not guaranteed. A user might not receive it if their notification channel is disabled or they’ve opted out of that type of notification, if there’s no valid contact method on file (such as a missing or invalid email address), or if the channel (email, SMS, push) cannot deliver due to an outage, a bounce, or spam filtering. The system can still attempt delivery, but external factors can prevent actual receipt. You can check the notification history to see whether delivery succeeded, failed, or was suppressed.

In ServiceNow, putting a user in the notification recipients list means the system will try to send the notification to that user when the trigger criteria are met. However, delivery is not guaranteed. A user might not receive it if their notification channel is disabled or they’ve opted out of that type of notification, if there’s no valid contact method on file (such as a missing or invalid email address), or if the channel (email, SMS, push) cannot deliver due to an outage, a bounce, or spam filtering. The system can still attempt delivery, but external factors can prevent actual receipt. You can check the notification history to see whether delivery succeeded, failed, or was suppressed.