In the Virtual Agent, which topic configuration field does it use to start a conversation on a topic?

In the Virtual Agent, which topic configuration field does it use to start a conversation on a topic?

• A. Keyword
• B. Name
• C. Trigger
• D. Label

Answer: (A)

The thing that actually starts a topic in the Virtual Agent is the Keyword. You define one or more keywords or phrases in this field, and when the user’s message contains any of those keywords, the agent recognizes that topic and begins the conversation on it. Keywords are the entry points the system uses to map user input to the right flow. Name and Label are just identifiers and what the user sees, not what triggers the topic. Trigger is related to actions inside a topic, but it isn’t the field used to initiate the topic from user input.

The thing that actually starts a topic in the Virtual Agent is the Keyword. You define one or more keywords or phrases in this field, and when the user’s message contains any of those keywords, the agent recognizes that topic and begins the conversation on it. Keywords are the entry points the system uses to map user input to the right flow.

Name and Label are just identifiers and what the user sees, not what triggers the topic. Trigger is related to actions inside a topic, but it isn’t the field used to initiate the topic from user input.