If a custom embedded help record is not restricted by role, who can see it?

If a custom embedded help record is not restricted by role, who can see it?

• A. Anyone authorized for the application
• B. Administrators only
• C. End users only
• D. All users

Answer: (A)

When a custom embedded help record isn’t restricted by role, its visibility follows who has access to the application itself. In ServiceNow, application access controls determine who can view content within that app, so any user who is authorized to use the application can see the embedded help. This isn’t limited to administrators or all users across the instance; it’s limited to those who have been granted access to that specific application. If a user doesn’t have access to the application, they won’t see the embedded help, even if they have other privileges.

When a custom embedded help record isn’t restricted by role, its visibility follows who has access to the application itself. In ServiceNow, application access controls determine who can view content within that app, so any user who is authorized to use the application can see the embedded help. This isn’t limited to administrators or all users across the instance; it’s limited to those who have been granted access to that specific application. If a user doesn’t have access to the application, they won’t see the embedded help, even if they have other privileges.